1. Introduction
These Terms & Conditions (“Terms”) govern your use of our website and services offered by Cabrera’s Shiny Sparkle LLC (“we,” “our,” “us”). By booking a service, visiting our website, or submitting a contact form, you agree to these Terms.
2. Services Provided
We provide:
-Residential cleaning
-Commercial cleaning
-Deep cleaning
-Move-In/Move-Out cleaning
-Post-construction cleaning
-Add-on cleaning services
Service availability may vary based on schedule and location.
3. Estimates & Pricing
-Estimates are based on the information you provide.
-Pricing may change if additional time or services are required.
-You will always be informed of pricing changes before we proceed.
4. Booking & Scheduling
-Appointments are booked through our website, Jobber, text, or phone.
-You will receive reminders and confirmations automatically through Jobber.
-Access instructions (keys, codes, lockbox, entry permission) must be accurate.
If we cannot access the property, a cancellation/no-show fee may apply.
5. Cancellation Policy
To protect our employees’ schedules and income:
-Cancellations made less than 48 hours before the appointment may incur a fee.
-Repeat last-minute cancellations may require a deposit for future bookings.
-After three cancellations, your recurring schedule may be adjusted or paused.
(We can customize this section if you want it to match your internal policy.)
6. Satisfaction Guarantee
If you are not satisfied:
-Notify us within 24 hours
-We will return and re-clean the area at no additional cost
Refunds are not offered for completed services unless at our discretion
7. Client Responsibilities
Clients agree to:
-Provide safe access
-Secure pets (for cleaner and pet safety)
-Disclose any fragile, damaged, or special-care areas
-Notify us of security alarms or lock instructions
-Provide running water and electricity during service
We are not responsible for damage resulting from unsecured items, faulty surfaces, or pre-existing conditions.
8. Payments
-Payment is due immediately upon completion unless automatic payments are enabled.
-We accept: card payments, bank transfers, and online payment through Jobber.
-Recurring clients may be enrolled in automatic credit card charging.
-Past-due invoices may result in paused service.
9. Breakage & Liability
We carry general liability insurance.
However, we are not responsible for:
-Normal wear/tear
-Pre-existing damage
-Unstable or improperly installed fixtures
I-tems not secured properly
-Hidden issues not visible during service
For any accidental damage caused directly by our staff, we will address it promptly.
10. Photos
We may take before/after photos for internal training, quality control, or insurance documentation.
We will never post photos publicly without your written permission.
11. Use of Website
You agree not to:
-Copy website content
-Attempt to access backend systems
-Use the site for unlawful purposes
We may terminate access for any violation.
12. Intellectual Property
All content, branding, photos, text, and media on this website belong to Cabrera’s Shiny Sparkle LLC and cannot be used without permission.
13. Changes to Terms
We may update these Terms at any time. Updated versions will be posted on this page.
14. Contact
503-841-2258
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Carla Cabrera
Owner | Cabrera’s Shiny Sparkle LLC
[email protected] • 503-841-2258